Shipping Information

  1. Does Thesphinx ship to my country?

    We ship to all Australia states only, due to shipping restrictions. We’re sorry and will keep working on this.


  1. How much does shipping cost?

    You can enjoy free shipping on orders over 100 AUD. and on promotion time Otherwise, it shown in website. 

    If you need express shipping, you could choose it at checkout, which costs 

    PS. We have free shipping site-wide promotions during sale season. Stay tuned!

  2. How long will it take for my order to arrive?

    Total delivery time = processing time + shipping time

    (not including customs delays, weekends, holidays and any unforeseen circumstances) 

    Processing Time: 1 business days

    Standard Shipping Time: 5-10 business days

    Express Shipping Time: 3-5 business days

  3. How can I track my order?

    Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.________.

  4. What if the package doesn’t arrive?

    If you don’t get your package 60 days after it was shipped, please contact us at We’ll either resent a new one to you or give you a full refund.

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